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Guide · Broadband

Why a valid ZIP code does not prove a provider serves you

A ZIP code that is accepted only means it is well formed, not that a provider can connect you.

Reading time1 min read3 sections · 1 FAQ

ZIP code, matched to a region, then only offers sold there
  • Your ZIP code
  • Matched to a region
  • Only offers listed for that region count
Illustration of the idea, not a real offer.
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What this guide is about, in real life.

Format check versus availability

1 short paragraph

Checking that a ZIP code is valid is a formatting step. Whether a provider can connect a particular address depends on the network and sometimes on the exact property.

What our region lookup does

1 short paragraph

We use your ZIP code to find a coverage region and show plans associated with it. A region is broader than a single address, so a plan shown for your region may still not be available at your door.

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Confirm before you commit

1 short paragraph

Before you sign up, check availability for your full address on the provider's own site. If the provider's check and ours disagree, trust the provider's, and tell us if you can.

Common questions

Why was a plan shown if I cannot get it?

Our lookup works at region level. The provider's own address check is the final word on whether you can be connected.

Up next · step 5 of 8 in ‘Start here’

Mobile data allowances explained

What a monthly data allowance means, what happens when you run out, and how to size one.

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